Orders are shipped using reputable couriers including Royal Mail, DPD, ParcelForce, and specialist delivery couriers depending on the products ordered.

Providing items are in stock, orders placed before 3pm Monday to Friday will be shipped the same day. Orders placed after 3pm Monday to Friday will be shipped as soon as possible and within 1 working day. If you require urgent delivery, please call us before placing an order and we will try our best to help.

Some products may be made to order, or require customisation. In this event we will call you to inform you of the expected time frame before the product will be despatched.

Deliveries to certain locations such as the Scottish Islands, the British Isles or Northern Ireland may take longer. Delivery of specialist products and larger items such as furniture, large displays and interactive displays may require a specialist delivery service and incur additional delivery cost. If required we will contact you to discuss the options available.

• Although delivery times quoted are generally correct, they are not guaranteed.
• We cannot be held responsible for delays caused by circumstances outside of our control and we will not be liable to you for any loss (including but not limited to loss of profit), costs, damages, charges or expenses caused directly or indirectly by said delays.
• All orders and deliveries are subject to payment approval and stock availability
• In the unlikely event that we are unable to deliver your order within the expected time frame, we will contact you prior to shipping to confirm that you are happy to proceed.
• All deliveries must be signed for. For security and due to the value of items, we will not request that an order is left in a garage, shed, porch etc.
• Additionally all orders must be checked for visible damage on delivery; if the packaging or item is visibly damaged, do not accept the delivery and inform us as soon as possible.

Procyon is a business to business supplier.

In the event that you need to return a product or require a replacement, you should follow our returns instructions below.
It is important to follow this procedure so we can process your request without delay.

Incorrect or Damaged Product

You should always inspect the products before accepting a delivery.

If your delivery is visibly damaged or for the incorrect item, you should refuse the delivery and make a note on the delivery slip or inform the driver. You must also inform us as soon as possible (within 24 hours) by email or phone.

If the damage or incorrect item is discovered after the delivery has taken place, you must inform us immediately (on the day of delivery). We will issue an RMA (Return Merchandise Authorisation) number and arrange for the product to be returned and inspected. Once the product has been checked we will send a replacement or, if requested, issue a refund. It is your responsibility to ensure the item is packaged safely and securely when being returned.

Please note that if a product is found to be correct or undamaged, we will return it to you at your own cost.

Dead On Arrival (DOA) Product

You should always test products as soon as possible after the delivery has taken place.

If you receive a product that is faulty on delivery, you need to inform us as soon as possible (within 7 days) by email or phone.

We will issue an RMA (Return Merchandise Authorisation) number and arrange for the product to be returned and inspected. Once the product has been checked we will send a replacement or, if requested, issue a refund. It is your responsibility to ensure the item is packaged safely and securely when being returned.

Please note that if a product is found not to be faulty, we will return it to you at your own cost.

Product has developed a fault

If you are having issues with your product after 7 days, we recommend contacting the manufacturer in the first instance for troubleshooting as they may be able to provide advice on how to resolve the issue over the phone or by email.

If the manufacturer determine that the product is faulty or if they need to inspect it, they may offer a repair or replacement directly or refer you back to us.

If the manufacturer determine the product is faulty and refer you back to us, we will issue an RMA (Return Merchandise Authorisation) number and send you instructions on how to return the item or to arrange collection.

Once the item has been checked and the fault confirmed, it will either be repaired or replaced in accordance with the warranty terms. It is your responsibility to ensure the item is packaged safely and securely when being returned.

Please note that if the item is found not to be faulty, we will return it to you at your own cost.

You have changed your mind

If you are a consumer

Procyon is a business to business supplier. If you are a consumer, please call us before ordering

If you are not a consumer

If you wish to return products, you will need to notify us in writing using our returns form within 24 hrs of delivery.

Once we have received your return request, we will consider it and, if a return is authorised, we will issue an RMA (Return Merchandise Authorisation) number and send you instructions on how to return the item(s).

You must pay for the cost of return unless the products are returned because they are faulty, damaged or the wrong item was supplied.

The products must be returned within 7 days of us issuing the RMA number.
You will be liable for the products until they have been delivered back to us.

Please note that we are under no obligation to accept a return and any authorisation is at our sole discretion.If a return is authorised, we reserve the right to charge a restocking fee to be determined by us.

Products being returned must be in their original, undamaged packaging, in an “as new” condition, unused or installed and complete with all accessories, manuals, drivers, cables and other items that originally came with them, unless agreed otherwise. If a product is returned damaged, marked, with missing items or generally not in "as new" condition, we reserve the right to reject the return and return the item to you at your cost.